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April 7, 2020

So yesterday while talking to a friend on the phone, another call came through. On the screen I could see “F. Gavina & Sons.” OMG, it’s Don Francisco Coffee! I’m sorry, I have to take this call I told my friend.

On the other end, a woman with a lovely voice said she was calling about my order. Uh oh, I did something wrong with my online order. Instead, she said Butterscotch Toffee and the Cinnamon Hazelnut are out of stock. Shucks. Everything’s out of stock these days. She immediately followed up with, “We’ll be making more next week. Would you like to order something else?” So, if you’re making more next week, I asked, when would it be shipped to me? Next week! Now that’s what I call personal service. I don’t mind “waiting” at all, I told the nice lady.

The next two weeks is a bracing period for the U.S., a time that cases of Covid-19 are expected to peak. This week, city and health officials are advising that if you don’t have to go to the grocery store this week, DON’T. Isolating at home is the key to flattening the curve. Thankfully, California’s mandate to do so since March 19 just might be paying off with relatively lower numbers. Another payoff: With most of Los Angeles’ population staying off the roads, the city is ranked as having the cleanest air in the world, according to IQ Air’s live quality city ranking.

Back to the subject of home deliveries: I shared with Jacqueline my childhood memories when our dairy and bread products were delivered to our home. We called the delivery guys the “Dairy Man” and the Helms Bakery driver was the “Bread Man.” What I remember most: After my mother would hang her checklist on the mailbox with her marked items, my older brother would sneak up to the list and mark off cookies and doughnuts.

We agreed that we could surely use those services now.

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